| Services : Service Application |
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| Common Questions | |||
Welcome to the Seattle Public Utilities Service Application. You now have the option to open and close your water/sewer/garbage and electric service accounts online. Other options for opening/closing your account > If you are moving to another location in Seattle you may open one account and close another. If you have gathered the required information ahead of time, filling in each section will be easier and faster. Omitting required information will prevent the application from being submitted. You will be alerted that your application has been successfully submitted. Our goal is to process it within three business days. It is important that you read the contents of this page thoroughly. If you are opening your account you will be selecting utility services that will be billed to you. If you are closing an account you will be billed for services until the account is properly closed with an effective date, meter reading and forwarding address. We want your account and bill to be as accurate as possible; therefore sections of the application contain required information. This information is required whether you use this application or call the Customer Service Center to close or open an account. Read through the list of Common Questions for more details: |
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 Who can use the online application? |
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| Who cannot use the online application? |
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| Before You Begin/Save Time |
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| What is a Properly Closed/Opened Utility Account? |
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| Why is Meter reading information necessary? |
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| What are the Meter Reading Options? |
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| How to Read your Water Meter |
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| How to Read your Electric Meter |
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| What information is required? |
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| What information is optional? |
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| What are SPU's rates for water/sewer and garbage/recycling/yard waste? |
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| What are SPU Combined Utilities? |
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| Who can use the online form? | |||
| Residential customers who live in a single-family residence (detached house) that has only one water meter serving the property. The meter must contain only one register (set of numbers). Commercial (business) customers who have only one meter that contains only one register are also welcomed to use this application. Note Commercial customers must obtain garbage/recycling service through a private vendor. Residential customers who want dumpster service can link here for more information. Seattle City Light (Electric) Only residential customers may use the online form. Property managers, or agents may also close or open accounts with authorization on behalf of the customer. |
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| Who cannot use the online form? | |||
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Seattle Public Utilites (Water/Sewer/Garbage) Residential customers who live in multi-family dwellings (e.g. apartment complexes, duplexes) are not eligible use the application. Commercial customers who have multiple- registers or more than one water meter are not eligible to use this application and should contact us by phone. Seattle City Light (Electric) Commercial customers may not use this application. If you are ineligible to use this application, please call our customer service center at (206) 684-3000, Monday through Friday, 7:30am - 6:00pm. The best time to call for the shortest wait is Wednesday and Thursday from 8:15 - 10:30am and 2:30 - 4:00pm. |
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| Before you Begin/Save time | |||
You can save time if you are prepared with some important information:
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| What is a Properly Closed/Opened Utility Account? | |||
| An account is properly closed when meter reading information is received, account information is verified and a forwarding address is provided for the closing bill within 14 days of turning in the keys which prohibits occupancy. An account is properly opened when meter reading information is received and full and accurate account information is provided within 14 days of receiving the keys which allows the customer to gain access to a residence. |
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| Why is meter read information necessary? | |||
| As a customer courtesy, utilities are left on between customers. Therfore it is necessary that we obtain meter information to determine when to change the billing responsibility from one customer to the next. If the date an account is closed/open differs from the date the meter reading is taken the utility may adjust the meter reading by using a daily average. | |||
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| What are the Meter Reading Options? | |||
| Customers who are going to close/open a water/sewer garbage account can either read the meter themselves or have the utility read it for a $74.00 fee. It is always best to read the meter the day you move. If a meter reading is taken on a different day, the utility may prorate the reading based on the average daily consumption. Customers who are going to close/open an electric account can read the meter themselves, have the utility read it for a $33.00 fee, or accept an estimated meter reading based on previous consumption history at the property. Estimating is a free service. |
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| What information is Required? | |||
| We want to ensure that we have accurate information and records, therefore the service application has many required information fields that are indicated by a red asterisk *. You will no be able to submit your application if those fields are not filled in. You will be alerted to any fields that you may have missed. | |||
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| What information is Optional? | |||
| Our records are only as good as the information you provide. Filling in the optional fields (if they apply) is encouraged. | |||
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| What are SPU Combined Utilities? | |||
| Your SPU account is called Combined Utilities because many customers receive water, sewer, and garbage service from Seattle Public Utilities. If you live in a single-family residence (house) within the Seattle city limits you are served by Seattle Public Utilities for all 3 utilities. If you live in Shoreline or Tukwila you may receive only your water from Seattle Public Utilities. | |||
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